The Q-KON Way

Since distributing the first Quintum (now Ribbon) products in 2002, our product support is what sets us apart.

We are serious about offering the best possible pre-sale support, post-sale support, as well as other types of support that is required to successfully distribute our range of UC products.

Our level of technical expertise and number of product specific certified engineers are unrivalled, and our intense focus on our services to our customers is our key differentiator.

Q-KON South Africa Value Added Support Services:

  • Free product Interop Testing e.g. testing SBC’s with different SIP providers
  • Pre-sales support e.g. Defining the BOQs for tenders or customer specifications
  • Free POC equipment
  • Maintenance equipment, including advanced replacement units
  • Installation support
  • TAC support
  • On-site support
  • Custom SLA’s
  • Local Product Hardware Repairs and Upgrades
  • Free product training e.g. to pre-sales engineers or solution architects
  • Local Certified and Non-certified Hands-on-Technical training in our Training Centre
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