Oracle’s Acme Packet enterprise communications solutions enable trusted, first-class delivery of next-generation voice, video, and unified communications services and applications across IP networks. The industry’s leading enterprise session border controller, enables organizations to manage costs and add capabilities to their communications infrastructure while maintaining network security, interoperability, and reliability.
SIP trunks are cost-effective, flexible, IP-based alternatives to conventional TDM T1/E1/PRI circuits. They connect enterprise PBX, UC, and contact center systems to the PSTN and enable peering with other enterprises and hosted services. SIP Trunking helps businesses reduce PSTN connectivity expense, makes more efficient use of resources, and improves business agility.
Unified Communications Infrastructure
Unified communication systems integrate multiple communications methods (voice, video, presence, chat, messaging, email, etc.) to improve collaboration among employees and enhance overall efficiency across organizations.
Contact centers are transitioning from TDM networks to IP in order to enhance the customer experience, securely deliver next-generation unified communications services, and enhance agent productivity and tracking with IP session recording.
Communications Rich Applications
Enterprises often need to integrate communications functions into the software they use to automate their business. Functions such as click-to-call enable users to rapidly establish a communications dialog without leaving a business application.
BYOD initiatives are driving demand for mobile enterprise communications capabilities. Users want access to enterprise voice and UC services via their smart phones and tablets, anywhere, anytime.
With the migration to all-IP networks, service providers and enterprises need a new class of network management and optimization tools than they used for TDM networks. Oracle’s Acme Packet Network Visibility solutions provide end-to-end monitoring and analytics in real time for enterprise VOIP and UC networks.