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Solutions for Contact Centres

From end user devices to infrastructure, we provide solutions for the Contact Centre.

Session Border Controllers (SBCs)

The SYNWAY range of SBC’s offers a scalable, cost effective choice in both virtual (soft) models, as well as dedicated (hardware) SBC’s. These are available from 5 to 2000 transcoded sessions.

Gateways

Gateways are an effective option to “SIP-enable” traditional PBXe, thus extending the life of the existing PBX deployment into the SIP future. The SYNWAY gateways are available in analog options, up to 128 ports, and in PRI (E1) options up to 64 ports.

IP Phones

For non-Microsoft applications, we supply and support the Yealink IP Phone series.

Headsets

VT offers an extensive product range for call/contact centres as well as general office use. The headsets are available in DECT, Bluetooth, QD-Corded, and USB corded options. The full range of headset accessories e.g. lifters, and bottom cables are also available.