Telephone Management System

PhonEX ONE Unified Communications analytics and call accounting delivers a full-management solution including real-time and historical data dashboard, traffic analysis, alerting and fraud detection tool to organizations around the world.

PhonEX One

PhonEX ONE provides in depth analysis of every session types specific to unified communications as well as traditional/VoIP PBXs, cellular activity and carrier data traffic.

That’s what makes PhonEX ONE the perfect business intelligence tool for companies at any size for optimizing and monitoring their telephony communications network.

Platform Independent

One system supporting all UC vendors (Cisco UCM, Microsoft Skype for Business, Avaya Aura, Mitel and more) and PBX platforms along with their comphrehensive media types.

Personalized Dashboard

Dashboard widgets for quick and flexible analysis of application sanity, system real-time and historical data.

Reports

Comprehensive filtering, graphical representation of data, fully automated report generation and e-mail delivery to relevant personnel

Quality of Service

Quantify the user’s perceived audio call quality.

Get Insights on your Skype for Business & Microsoft Teams Utilization

PhonEX ONE UC Analytics and Call Accounting solution for Skype for Business & Microsoft Teams platform provides enhanced visibility of users’ activity regardless of their media resources or connectivity types. PhonEX ONE enables to seamlessly analyze the data whether its source is Skype for Business On-Premise, Skype for Business Online or Microsoft Teams and provides valuable knowledge for Peer to Peer, Conferencing, Quality of Experience, Queue and Auto-attendant events in a special set of reports and dashboard widgets.
PhonEX ONE and the Hybrid PSTN access (using Cloud Connector Edition and Direct Routing) facilitate user’s calling capabilities using the existing on-premise infrastructure as well as calls rating for advanced reporting, organization budget control, cost allocation to users, departments or cost centers, fraud detection, bill verification and other.

Key Features

  • Flexible deployment: Cloud, On-Premise or Hybrid
  • Web portal granular user’s access policies
  • Auto-attendant, response groups and queues commitment
  • User’s perceived call quality
  • Calls rating for Online and On-Premise users
  • Charge-back by cost center, location, conference organizers
  • Agents’ presence and queues status
  • Complete user’s communications view
  • Comprehensive report builder
  • Fraud detection and alerting

Skype for Business & Microsoft Teams – PhonEX ONE – Solution Architecture

Solutions for business

Microsoft Team

Bluetooth and Corded Headset options with integrated call busy light for Skype-for-Business…

Non-Microsoft

Wired and wireless headset options for use with Mitel, Avaya, 3CX, Broadsoft, Unify, desk phones or soft phone…

Contact Centres

Corded headsets ideal for the call centre environment, with noise cancelling…

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